Contact us before returning
Provide your order number, product name and the reason for the return or cancellation. Do not send large or specialist equipment back before receiving return instructions.
Help & support
Returns & Refunds
If you need to cancel or return an order, contact us first so we can confirm the correct process for the product involved.
We review the order status
Return or cancellation options can depend on whether the item has been dispatched, installed, assembled, configured or supplied specifically for your order.
Return instructions
If a return is approved, we will provide the applicable return information. Products should be kept secure and complete with relevant accessories and packaging where required.
Refund processing
Approved refunds are returned to the original payment method after the applicable return and inspection process has been completed.
Important: Product-specific supplier terms can vary. This page should be reviewed against your actual fulfilment and returns arrangements before the store is published.
Need more help?
Our support team can help with return and order questions.
Contact Us →