Frequently asked questions
How can we help?
Quick answers to common questions about products, ordering, delivery and support.
How do I know which mobility product is right for me?+
Compare product dimensions, user capacity, range, intended environment, transport needs and available access. If you are unsure, contact us before ordering.
How long will delivery take?+
Delivery varies by product, supplier and service level. Larger products can require specialist arrangements. Relevant information is provided when available and we will contact you if there is a significant delay.
Do larger products require installation?+
Some beds, lifts, baths, hoists and other specialist products may require assembly, fitting or installation. Check the individual product information before purchase.
Can I cancel an order?+
Contact us as soon as possible. Available options can depend on whether fulfilment, configuration, dispatch or installation arrangements have already begun.
What should I do if my delivery is damaged?+
Photograph the damage and packaging where possible and contact us promptly with your order details. Avoid using visibly damaged equipment until the issue has been reviewed.
How does warranty support work?+
Warranty terms vary by product and manufacturer. Contact us with your order information and a description of the issue so the appropriate next step can be identified.
Can I ask a question before ordering?+
Yes. Contact us with the product name or link and any questions about dimensions, delivery, access or general product information.
How do I contact ClearPath Mobility UK?+
Email us at clearpathmobility@gmail.com or use the Contact Us page.