Manufacturer terms
Warranty duration and coverage are determined by the applicable manufacturer or supplier terms for each product.
Product support
Warranty Information
Warranty coverage varies by manufacturer and product. We help customers understand the relevant warranty information and the next steps if support is required.
Keep your order details
Your order confirmation and product information can be important when a warranty enquiry or service request is raised.
Report problems clearly
When contacting us, include the product name, order number and a clear description of the issue. Photographs or video may help where appropriate.
Service requirements
Some products may require inspection, replacement parts or specialist servicing before a warranty outcome can be confirmed.
Need warranty support?
Send your order details and a description of the problem to our support team.
Need more help?
Contact us with your product and order details.
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