Order confirmation
Once an order is placed, availability and fulfilment requirements are checked. If an item is delayed, backordered or unavailable, we will contact you using the details supplied with your order.
Customer information
Delivery Information
Clear information about dispatch, delivery and access considerations for mobility and home-care products.
Dispatch & tracking
Dispatch times vary by product and supplier. Tracking or delivery information will be provided when available so you know what to expect.
Large-item delivery
Care beds, lifts, recliners and other larger products may need specialist delivery, assembly or installation. Product-specific information should be reviewed before ordering.
Access requirements
Please check doorways, stairs, lifts, paths and room access for larger products. Contact us before ordering if you are unsure whether an item can be delivered to your chosen location.
Damaged or incomplete delivery
Please inspect your order where practical. If an item appears damaged or parts are missing, keep the packaging where possible and contact us promptly with photographs and your order details.
Need more help?
Our support team can help with product and delivery questions.
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