Shipping policy
CLEARPATH MOBILITY UK
clearpathmobilityuk.com · clearpathmobility@gmail.com
128, City Road, London, EC1V 2NX, United Kingdom
Company No. 17453200 · Registered in England & Wales
Freedom to Move
SHIPPING POLICY
Order Confirmation
As soon as you place your order, we will pre-authorise your card — however your card will not be charged at this stage. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed, we will process the payment and your order will be dispatched straight away.
If there is any delay — such as an item on backorder — we will void the pre-authorisation and contact you directly to advise on next steps.
Order Delivery
Once your order has been placed, and assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 5 working days. You will receive tracking details by email within 24 hours of your order being dispatched.
If you have not received tracking details within 6 working days, please contact us:
● Email: clearpathmobility@gmail.com
● Website: clearpathmobilityuk.com
Damages
We ask that you thoroughly inspect all items at the point of delivery. We strongly advise that you do not accept delivery of any visibly damaged items.
If you discover that an item has been damaged in transit, please:
● Take clear photographs of the damaged packaging and item
● Email the photographs to clearpathmobility@gmail.com within 48 hours of delivery
● We will open an insurance claim on your behalf at no cost to you
Failure to report damages within 48 hours of delivery may affect your ability to make a claim.
Cancellations & Refunds
Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has already been dispatched, you (the buyer) will be responsible for any costs associated with returning the item.
All refunds can only be issued to the same payment method used to place the original order.
To cancel an order, please contact us as soon as possible:
● Email: clearpathmobility@gmail.com
● Quote your order number in the subject line for fastest processing